GREAT Experience

Customer service is at the foundation of who we are as an organization. We are responsible for transforming events into experiences - every day with every action. Our corporate-wide customer service platform that supports our credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.

 GREAT Experience stands for the following:

  • Greet the customer
  • Relate with a friendly question
  • Explore the options
  • Address and respond to their needs
  • Thank the customer and make them feel appreciated